Patient Relationship Management

Fill Your Schedule, Strengthen Patient Relationships, and Grow Your Practice

“What really sets Stride apart is that they’re always asking, ‘How can we make this better?’ That mindset never changes.”

"Patients appreciate the convenience of online scheduling and digital intake—it removes barriers and makes booking simple."

"Stride’s automation and intuitive interface are key reasons why we’ve been able to expand and plan for future locations. The technology grows with us."

“What really sets Stride apart is that they’re always asking, ‘How can we make this better?’ That mindset never changes.”

"Patients appreciate the convenience of online scheduling and digital intake—it removes barriers and makes booking simple."

"Stride’s automation and intuitive interface are key reasons why we’ve been able to expand and plan for future locations. The technology grows with us."

A thriving practice depends on strong patient relationships

But too often, outdated software makes it hard to stay connected with patients after their first visit. Patients forget appointments, drop out before completing treatment, and rarely leave reviews—leading to missed revenue, lower patient outcomes, and fewer referrals.

Keep Patients Engaged and Coming Back

Your patient relationships don’t end when they leave your clinic. Stride’s Patient Relationship Management (PRM) tools help keep your schedule full, turn satisfied patients into your best marketing tool, and ensure that more patients complete their plan of care—leading to better outcomes and stronger referrals.

Increase Schedule Efficiency up to

20%

Maximize Schedule Utilization

Stride’s Intelligent Waitlist increases schedule efficiency by up to 20%, reducing lost revenue from cancellations.

Boost 5 Star Reviews

Boost Online Reviews & Visibility

Clinics often see a 2x increase in 5-star Google reviews, improving local search rankings and attracting new patients.

Increase Completed Treatment Plans up to

32%

Increase Plan of Care Completion Rates

Automated patient engagement leads to a 32% increase in completed treatment plans, improving outcomes and revenue.

"Stride has completely changed how we stay connected with patients. Our no-show rate is down, our reviews are up, and more patients are completing their full treatment plans."

– Lisa R., Practice Administrator

Intelligent Waitlist & Online Scheduling

Proactively fills last-minute cancellations by automatically reaching out to the right patients.
Keeps schedules full without staff manually managing lists or making follow-up calls.
Reduces lost revenue from open appointment slots.

Built-in Online Scheduling

Allow patients to book appointments directly from Google search results, your website, or marketing campaigns.
Provides real-time with availability and syncs with Intelligent Waitlist.
No patient account required for hassle-free booking.

Two-Way Patient Messaging

Make it easy and secure for patients to ask questions, confirm appointments, and stay engaged with your staff.
Reduce front office call volume by enabling direct text responses.
Keep patient communication documented within Stride.

Automated Appointment Reminders

Reduce no-shows with SMS and email customized to each patient’s preferred communication method.
Free up front-desk staff from making reminder calls.
Included at no additional cost.

Online Reputation & Review Management

Auto-generate review requests based on Net Promoter Score (NPS) feedback.
Prompt satisfied patients to leave reviews on Google and other platforms.
Turn great patient outcomes into positive online visibility.

Automated Post-Visit Patient Outreach

Follows up with patients to check progress and keep them on track with their treatment plan.
Automate satisfaction surveys to collect actionable feedback.
Engage inactive patients with targeted campaigns to bring them back to your clinic.

Why Stride is Different for Patient Relationship Management

Most EMRs require separate integrations to manage scheduling, outreach, and reputation management. Stride includes everything in one AI-powered platform, eliminating the need for expensive add-ons.

Unlike other systems:

Our PRM tools like Intelligent Waitlist are built-in — no third-party tools needed.
Automated outreach and two-way text messaging reduces no-shows and improves retention — without adding work for staff.
Reputation management tools turn satisfied patients into marketing assets —improving your online presence effortlessly.

"Stride showcased the best foot forward for both the receptionist side of the physical therapy office and the patient side with their streamlined intakes and really clean user interface."

Kevin Rausch PT, Owner of Rausch Physical Therapy and Sports Performance
"Stride is helping me grow my practice through their online scheduling tool, downloadable reports, and a system that’s intuitive."

Lizzie Bellinger DPT, Owner at Alliance Physical Therapy
"Stride eliminates bottlenecks - scheduling is intuitive, patient intake is automated, and there are fewer clicks to get things done."

Jim Floyd DPT, Owner at Ascent Total Performance
"Having tried many systems, Stride is a significant difference. From online scheduling to emailed patient intake forms to built-in payment processing, we are able to streamline the process for ourselves and our patients."

Justin Feldman PT, Owner at Feldman Physical Therapy

"Stride showcased the best foot forward for both the receptionist side of the physical therapy office and the patient side with their streamlined intakes and really clean user interface."

Kevin Rausch PT, Owner of Rausch Physical Therapy and Sports Performance
"Stride is helping me grow my practice through their online scheduling tool, downloadable reports, and a system that’s intuitive."

Lizzie Bellinger DPT, Owner at Alliance Physical Therapy
"Stride eliminates bottlenecks - scheduling is intuitive, patient intake is automated, and there are fewer clicks to get things done."

Jim Floyd DPT, Owner at Ascent Total Performance
"Having tried many systems, Stride is a significant difference. From online scheduling to emailed patient intake forms to built-in payment processing, we are able to streamline the process for ourselves and our patients."

Justin Feldman PT, Owner at Feldman Physical Therapy